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SuccessKPI

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56 avaliações
  • Perfis 1
  • Categorias 4
Classificação média por estrelas
4.3
Atendendo clientes desde
2017

Nome do Perfil

Classificação por Estrelas

36
15
4
2
0

SuccessKPI Avaliações

Filtros de Avaliação
Nome do Perfil
Classificação por Estrelas
36
15
4
2
0
JJ
jajuan j.
04/13/2026
Avaliador validado
Fonte da Revisão: Convite de Vendedor
Revisão Incentivada

Intuitive Navigation, Ideal for Scheduling and Audits

I like the different functions within the SuccessKPI website because it's really easy and convenient to surf. It's incredibly user-friendly and makes it easy to navigate throughout the site. I can effortlessly bounce from seeing my audits from a call to checking my schedule in just a matter of seconds, without needing to open multiple tabs or navigate to different subcategories. The initial setup was super easy and very user-friendly.
Lucas R.
LR
Lucas R.
04/13/2026
Avaliador validado
Usuário atual verificado
Fonte da Revisão: Avaliação Orgânica do Perfil do Usuário
Revisão Incentivada

User-Friendly MicroStrategy, but Slow Reporting Performance and Support

The utilization of micro Strategy that is similar to the old Genesys Cloud reports software, and the UI is very user friendly. The integration with Genesys Cloud is quite simple, but to integrate with other platforms, is quite difficult. The performance is really slow, compared to other products in the market. Their support is quite approchable, but slow to resolve issues.
Lucas R.
LR
Lucas R.
URA | Genesys Cloud | Genesys Engage
04/13/2026
Avaliador validado
Usuário atual verificado
Fonte da Revisão: Convite de Vendedor
Revisão Incentivada
Traduzido Usando IA

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Sobre

Contato

Localização da Sede:
Chantilly, US

Social

@successkpi

O que é SuccessKPI?

SuccessKPI is a service provider of cloud-based insight and action platforms designed to enhance customer experience and contact center operations. Leveraging powerful analytics, artificial intelligence, and machine learning capabilities, SuccessKPI offers tools that help businesses extract, analyze, and utilize data effectively to improve service quality, operational efficiency, and performance metrics.Their platform allows organizations to integrate vast amounts of data from various sources, enabling them to gain actionable insights through real-time dashboards, detailed reporting, and advanced speech and text analytics. With features tailored to optimize customer interactions and streamline decision-making processes, SuccessKPI equips enterprises with the resources needed to achieve tangible results and sustain competitive advantage in their respective markets.

Detalhes

Ano de Fundação
2017